FAQ

view your selected product and click on to cart buy the item. you may select several items in one order. while selecting subsequent can even remove some added by previously. will be prompted input required information. please follow same complete procedure.

You may choose to pay at the time of ordering or pay on delivery. We will accept payments from Credit Cards, Debit Cards and Cash. It is required to pay at the time of ordering unless you pot for Cash on Delivery option.

Cash payments will be accepted on delivery. You will have to pay to the delivery person to enable him deliver the items ordered by you.

We will inform you with e-mail when the product is ready for dispatch. We will endeavor to deliver within the shortest possible time. However it will depend on the location of the address where it should be delivered. Within Kolkata it should be delivered within 3 days. In major cities it should be within 3 to 5 days and within 7 to 8 days in the rest. It is possible that the delivery may exceed these timings in case of any unforeseen bottlenecks.

An order can be cancelled within 24 hours of order or purchase. You have to mail us with mentioned the order number on online@sreeleathers.com

At present we will not sell outside India.

While our website may show many products, only some of them are offered online. Only those which are offered online could be purchased online.

Representative of our delivery agent will make maximum of three attempts to deliver at the site mentioned in the order. If the item will not be received by you, it will be treated as cancelled and if payments were already made, we will refund the value of the item only, i.e., the delivery charge will be deducted.

You will need to take your order number; you will find this on your confirmation email, and one piece of ID from the following list: voter id card, pan card, passport, driving licence, aadhar card i.e. any proof which authenticates your name & address.

Yes, but they will have to take your order number; you will find this on your confirmation email, and one piece of ID from the following list to identify themselves: voter id card, pan card, passport, driving licence, aadhar card i.e. any proof which authenticates individual’s name & address along with a handover letter mentioning your acceptance.

Items purchased online can not be returned to any store. It has to be shipped to address shown in invoice.

Yes one can pay Cash at the time of delivery.

Yes you can exchange an item as per terms mentioned in the Terms and Conditions. You need to inform the company within 7 days of delivery and return the item in unused, unwashed and undamaged condition. Footwear of a different size or item of different colour can be exchanged.

Sreeleathers gives warranty for stitching and pasting on products sold online. Within warranty period the item with these defects can be repaired. For any other type of defect you need to contact us.